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	NEWSWORTHY Business Service Management gains wide acceptance ... CA opens $30 million Technology Center in India focused on innovation ... Recruitment and retention pose the biggest CIO challenge.

	TECH CHATTER Building a Real-Time Infrastructure Today's CIOs need data centers that are both automated and dynamic. To get there, CIOs should consider new solutions: server provisioning, change and configuration management, compliance controls and policy-based automation.

	ENTERPRISE IT MANAGEMENT Building Blocks for the 360° View For a growing number of CIOs, Enterprise IT Management solutions are making a difference. In fact, four Capability Solutions can provide the building blocks to get you started.

MARKET TRENDS
Reconsider the Mainframe
Big iron is back, thanks to greater connectivity, improved price/performance, and lowered electric power usage.
PLUS: The Data Center Goes Green
Much of today's "green IT" transformation is happening in the data center. CIOs are reducing their power costs — and helping the environment — by adapting virtualization and other innovative processes and technologies.

	EMERGING TECHNOLOGIES All Together Now Collaborative teams and technologies are helping CIOs to assess and develop emerging technologies within their organizations. Results include better buy-in and smoother implementations.

	KNOWLEDGE BASE A CIO's Guide to Continuing Education Learning on the job goes only so far. For the next step, many CIOs will need to continue their formal education. These six continuing-ed programs — from Harvard, Wharton and other top educational institutions — have been designed for busy CIOs.

	GOVERNANCE A Better Handle Smart CIOs have a new priority: Gaining greater visibility into their governance, risk and compliance efforts. That's a big order. Holistic approaches can help.

	SMART BUSINESS A View From All Sides Portfolio integration pulls together views on the performance of software and systems across the enterprise. Its aim: improving management of software and systems — and the services they support.

Departments from Back Issues

	NEWSWORTHY A virtual lab for supporting business strategy...ITIL update focuses on strategic value...A CIO's 100-day plan.

	TECH CHATTER Who Owns the Data? Getting control over information can easily become a game of shifting responsibility to someone else. But by adopting information governance, CIOs can reduce risk, prepare for discovery and create a more agile, information-driven business model.

	SMART BUSINESS Real-Time Transparency Do you know what your best assets are? A recent survey reveals that a growing number of IT decision makers don't. Experts provide insights on how to get the transparency you need.

	SECURITY STRATEGIES Securing the Extended Enterprise CIOs find securing the extended enterprise also presents new opportunities to help their organizations become more competitive, strengthen bonds with customers and revitalize relationships with key partners.

ENTERPRISE IT MANAGEMENT
How Do Customers View Your Applications?
CIOs see their own online applications from a totally new perspective — the customer's. This dramatic shift can help organizations to markedly improve customer satisfaction, retention and profitability.
PLUS: When Customers Come Calling, How Well Do You Respond?: Every global business depends on its voice and data network to run smoothly and effectively at all times. To get a better handle on these networks, CIOs turn to network and voice management solutions.

	RESEARCH WATCH Virtualization Goes Mainstream The proportion of servers shipping with virtualization software could more than triple by 2010. Leading analysts say virtualization can help CIOs boost reliability, business continuity, utilization and responsiveness.

	MARKET TRENDS Smarter Business Intelligence Business intelligence that fails to consider business process and its underlying IT processes is in complete intelligence. What's needed instead: BI with an enterprise process management perspective.

	KNOWLEDGE BASE Social Networking for CIOs These six sites can help IT leaders expand the frontiers of their thought leadership, connect with peers, increase their global visibility and more — all without going farther than the closest Internet connection.

	TECH CHATTER Keep the Customer Satisfied CIOs have another new task: As companies move transactions to the Web, the job of keeping customers satisfied shifts from the business units to IT.

	NEWSWORTHY IT spending on the rise ... The most spied-on technologies ... The energy crisis in your data center.

	SMART BUSINESS Choosing Your Meter If you can't measure it, you can't improve it. EarthLink, Accenture and others share new ways for CIOs to use metrics to help grow and add value to the business.

	SECURITY STRATEGIES A Matter of Identity Identity and access management solutions can help CIOs comply with regulations, boost security levels and simplify the management of IT.

ENTERPRISE IT MANAGEMENT
Virtually Efficient
WellSpan Health and other companies say having a virtualization strategy helps them realize greater operational continuity, lower their disaster-recovery hardware costs, and better satisfy end users.
PLUS: 24x7 Compliance: Experts say continuous compliance is the only way organizations can effectively meet the requirements of a myriad of regulations and industry standards. Proactive CIOs can lead the way.

	KNOWLEDGE BASE Blog Wise Here are six thought-provoking blogs written for or by innovative IT leaders.

	RESEARCH WATCH This Device Will Self-Destruct in 30 Seconds ... Cell phones, PDAs and other mobile gadgets are increasingly able to tap into enterprise data. So what happens when employees' devices are lost or stolen?

	MARKET TRENDS Effective Innovation CIOs still lack a full understanding of their organizations' key business imperatives, observers warn. This knowledge gap must be bridged for IT innovations to improve the business.

	TECH CHATTER CMDBs prove their worth. Plus: An extended lease for the mainframe.

	NEWSWORTHY The "Governator" gains a CIO...When CIOs and business managers collide...Application performance management hits the hot button.

	SMART PARTNERING A Common Solution for Complexity Keeping it simple isn't always so simple. Our panel of experts offers tips for CIOs who seek to reduce complexity when working with service providers. PLUS: Deloitte & Touche's recipe for client success.

	SECURITY STRATEGIES Keeping Customers Safe Protecting customer data has never been more important — or more difficult. New tools can help.

	ENTERPRISE IT MANAGEMENT In-Box Governance There's a new kid on the risk-management block. Say hello to e-mail archives. PLUS: The Value of Automation: Looking to redirect your IT resources from maintenance to innovation? Consider automating your IT processes.

	WHAT'S IN YOUR BRIEFCASE? Here's what some of our favorite CIOs are reading this month.

	RESEARCH WATCH A New Match for Malware To help CIOs fight Internet evildoers, a CA research project aims to create a virtual shakedown for suspected viruses, Trojans and other malicious software.

	MARKET TRENDS Audits and Controls: Good for You Adopting COBIT, ITIL and other IT frameworks can improve your organization's operating performance and help you generate a significant ROI. Here's proof.