Features
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SPECIAL REPORT: 360-Degree Vision
Special Report by Larry Lange
For cutting-edge CIOs, the dream of a complete view of the business is fast
becoming reality. Thanks to the combination of several technologies, CIOs
are poised to gain unprecedented access and control over the full spectrum
of their IT environment. They're increasingly able to view their people,
process and technology — and to quickly relate these resources to the needs
of their business.
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The Competitive Edge
Case Study by John W. Verity
With competition, labor costs and
IT complexity on the rise, Matthew
Calhoun, CTO of CIBER Inc.'s IT
outsourcing division, has turned to
the Unified Service Model and
CMDB technology for help. |
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Simply Better
CIOs Speak Out compiled by Karen J. Bannan
The strongest infrastructures are
managed with controlled growth and
a 360-degree vision. Six leading IT
executives describe the skills, tools,
and strategies they use to manage the
ever-increasing complexities of their
organizations' IT infrastructure. |
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ITIL V3: The Reality Check
Best Practices by Paula Klein
The recently announced Version 3
of the IT Infrastructure Library®
framework adds an approach to Service
Management that promises to free up
CIOs to innovate. Leading IT executives
and industry experts weigh in on how to
turn that promise into reality.
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Features from Back Issues
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SATISFACTION GUARANTEED
Case Study by Patricia Brown
Stuart McGuigan, CIO and senior VP
of Liberty Mutual Group, is
transforming the insurer's IT group
into a full-fledged business operation.
The impressive results, which include
a 90 percent reduction in unplanned
IT outages, are increasing
satisfaction among McGuigan's
internal customers. |
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DELIVERING CUSTOMER VALUE
CIOs Speak Out compiled by Patricia Brown
How can CIOs help their organizations
create a world-class customer
experience? Five leading CIOs speak out. |
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SaaS: READY FOR THE MAJOR LEAGUES?
Best Practices by Patricia Brown
After nearly a decade serving small and
medium businesses, software as a service
is aiming for the big leagues. While large enterprise
CIOs appreciate the benefits of
SaaS, they also raise questions about
functionality, control of mission-critical
data, reliability and security.
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IT INNOVATION
Cover Story by Bob Violino
Innovation should be about making improvements, not just change. IT Leaders like Kamal Bherwani, CIO of New York City's Department of Health, are simplifying their IT environments to achieve some of their organizations' most ambitious goals. Others are slashing maintenance costs via IT-process automation. Still others are employing virtualization, service-oriented architectures and other innovative solutions to keep their companies on the leading edge. Learn how simplifying and automating IT can give your organization the innovation edge. |
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BALANCING ACT
Case Study by Alan Radding
How Aflac's CIO Gerald Shields launched a new approach to IT management – and drove more than $21 million in efficiency improvements. |
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ENABLING BUSINESS INNOVATION
CIOs Speak Out compiled by Patricia Brown
Six IT leaders explain how they've successfully enabled business innovation in the last 12 months. |
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THE SOA CONSTRICTOR
Best Practices by Larry Lange
Global spending on service-oriented architectures is forecast to quadruple by 2010. But early implementers have found that SOA can swallow huge quantities of energy and resources. What's your plan to avoid getting squeezed?
PLUS: What SOA is – and isn't... |
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REDUCING IT COMPLEXITY
Cover Story by Bob Violino
Today's IT infrastructures, systems and applications are more complex than ever. That's challenging news for CIOs
striving to become transformational leaders. The good news: A growing number of CIOs are embracing new
strategies—both technologies and processes—to tame their overly complex systems. The even better news:
It's working. |
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TOUGHEST JOB IN IT?
Case Study by John W. Verity
Paul Cosgrave, the CIO of New York City, has one big job: Help keep the
country's largest city humming. Make that two jobs: He also has to keep Mayor Michael Bloomberg —
who is well-versed in the IT industry — happy. |
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MANAGING COSTS: WHAT REALLY WORKS?
CIOs Speak Out compiled by Nicole Lewis
What's the most effective thing you've done in the last year to cut IT costs? The answers
from these leading CIOs may surprise you. |
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WHY ITIL RULES
Best Practices by Larry Lange
Improved efficiency...lower costs...better satisfied customers. Sound good? Then
you're going to love the ITIL® framework. A new version, coming soon, promises even
greater linkages between IT and the business.
PLUS: How MultiCare takes ITIL from resistance to reality. |
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