Volume 1, Number 1
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REDUCING IT COMPLEXITY
Cover Story by Bob Violino
Today's IT infrastructures, systems and applications are more complex than ever. That's challenging news for CIOs
striving to become transformational leaders. The good news: A growing number of CIOs are embracing new
strategies—both technologies and processes—to tame their overly complex systems. The even better news:
It's working. |
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Features
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TOUGHEST JOB IN IT?
Case Study by John W. Verity
Paul Cosgrave, the CIO of New York City, has one big job: Help keep the
country's largest city humming. Make that two jobs: He also has to keep Mayor Michael Bloomberg —
who is well-versed in the IT industry — happy. |
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MANAGING COSTS: WHAT REALLY WORKS?
CIOs Speak Out compiled by Nicole Lewis
What's the most effective thing you've done in the last year to cut IT costs? The answers
from these leading CIOs may surprise you. |
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WHY ITIL RULES
Best Practices by Larry Lange
Improved efficiency...lower costs...better satisfied customers. Sound good? Then
you're going to love the ITIL® framework. A new version, coming soon, promises even
greater linkages between IT and the business.
PLUS: How MultiCare takes ITIL from resistance to reality. |
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Columns
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EDITOR'S DESK
Dedicated to helping CIOs and other business technology executives lead the process of enterprise innovation, Smart Enterprise aims to be an essential resource for the 21st century.
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THOUGHT LEADERSHIP
The IT environment is complex. But IT
management shouldn't be, writes John
Swainson, president and CEO of CA.
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PERSPECTIVES
Dennis Drogseth of Enterprise Management
Associates explains why understanding configuration
management databases (CMDB) could
be the most important thing you do this year.
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IN THE KNOW
CIOs with the right facts can work better
with business executives and make optimal
IT-investment decisions, says Jacob Lamm,
head of CA Business Service Optimization.
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ON THE GREEN
David Howell talks like a CIO, walks like a
golf pro.
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Departments
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TECH CHATTER
CMDBs prove their worth. Plus:
An extended lease for the mainframe.
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NEWSWORTHY
The "Governator" gains a CIO...When CIOs
and business managers collide...Application
performance management hits the hot button.
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SMART PARTNERING
A Common Solution for Complexity
Keeping it simple isn't always so simple.
Our panel of experts offers tips for CIOs who
seek to reduce complexity when working with
service providers.
PLUS: Deloitte & Touche's recipe for
client success.
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SECURITY STRATEGIES
Keeping Customers Safe
Protecting customer data has never been
more important — or more difficult.
New tools can help.
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ENTERPRISE IT MANAGEMENT
In-Box Governance
There's a new kid on the risk-management
block. Say hello to e-mail archives.
PLUS: The Value of Automation:
Looking to redirect your IT resources
from maintenance to innovation?
Consider automating your IT processes.
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RESEARCH WATCH
A New Match for Malware
To help CIOs fight Internet evildoers, a CA
research project aims to create a virtual
shakedown for suspected viruses, Trojans
and other malicious software.
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MARKET TRENDS
Audits and Controls: Good for You
Adopting COBIT, ITIL and other IT frameworks
can improve your organization's
operating performance and help you generate
a significant ROI. Here's proof.
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Resources
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