Volume 2, Number 1
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SPECIAL REPORT: 360-Degree Vision
Special Report by Larry Lange
For cutting-edge CIOs, the dream of a complete view of the business is fast becoming reality. Thanks to the combination of several technologies, CIOs are poised to gain unprecedented access and control over the full spectrum of their IT environment. They're increasingly able to view their people, process and technology — and to quickly relate these resources to the needs of their business. |
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Features
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The Competitive Edge
Case Study by John W. Verity
With competition, labor costs and IT complexity on the rise, Matthew Calhoun, CTO of CIBER Inc.'s IT outsourcing division, has turned to the Unified Service Model and CMDB technology for help. |
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Simply Better
CIOs Speak Out compiled by Karen J. Bannan
The strongest infrastructures are managed with controlled growth and a 360-degree vision. Six leading IT executives describe the skills, tools, and strategies they use to manage the ever-increasing complexities of their organizations' IT infrastructure. |
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ITIL V3: The Reality Check
Best Practices by Paula Klein
The recently announced Version 3 of the IT Infrastructure Library® framework adds an approach to Service Management that promises to free up CIOs to innovate. Leading IT executives and industry experts weigh in on how to turn that promise into reality.
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Columns
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EDITOR'S DESK
Are you steering without a compass? CIOs need a 360-degree view of the services they provide to the business, a view that encompasses the enterprise's people, process and technology. |
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THOUGHT LEADERSHIP
The true value of IT lies in its ability to improve business performance. This enormous task is driving the CIO's role to evolve from a manager of technology in the enterprise, to an enabler of technology for the enterprise, writes John Swainson (shown left), President and CEO of CA. |
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IN THE KNOW
CIOs are physicians of sorts: They fix what's ailing their systems. What's more, smart CIOs prevent IT “illnesses” before they occur. That may sound simple. But CIOs who incorporate these practices can change their businesses forever, writes CA's Chief Technology Officer. |
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PERSPECTIVES
Ancient civilizations divided the circle into 366 degrees, not 360. Similarly, today's CIOs must confront the historical conventions of IT value to find their own "missing 6 degrees," writes IT expert Malcolm Fry. |
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CAREER SMARTS
For CIOs who want to grow their careers and gain industry knowledge, joining a board of directors could be just the ticket. Here's how to gain entry into those wood-paneled sanctums. |
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Departments
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NEWSWORTHY
Business Service Management gains wide acceptance ... CA opens $30 million Technology Center in India focused on innovation ... Recruitment and retention pose the biggest CIO challenge.
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TECH CHATTER
Building a Real-Time Infrastructure
Today's CIOs need data centers that are both automated and dynamic. To get there, CIOs should consider new solutions: server provisioning, change and configuration management, compliance controls and policy-based automation.
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ENTERPRISE IT MANAGEMENT
Building Blocks for the 360° View
For a growing number of CIOs, Enterprise IT Management solutions are making a difference. In fact, four Capability Solutions can provide the building blocks to get you started.
PLUS: Solid Returns: Companies using Enterprise IT Management solutions enjoy tripledigit returns over three years, and a payback in less than nine months, an IDC survey finds.
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MARKET TRENDS
Reconsider the Mainframe
Big iron is back, thanks to greater connectivity, improved price/performance, and lowered electric power usage.
PLUS: The Data Center Goes Green
Much of today's "green IT" transformation is happening in the data center. CIOs are reducing their power costs — and helping the environment — by adapting virtualization and other innovative processes and technologies.
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EMERGING TECHNOLOGIES
All Together Now
Collaborative teams and technologies are helping CIOs to assess and develop emerging technologies within their organizations. Results include better buy-in and smoother implementations.
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KNOWLEDGE BASE
A CIO's Guide to Continuing Education
Learning on the job goes only so far. For the next step, many CIOs will need to continue their formal education. These six continuing-ed programs — from Harvard, Wharton and other top educational institutions — have been designed for busy CIOs.
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GOVERNANCE
A Better Handle
Smart CIOs have a new priority: Gaining greater visibility into their governance, risk and compliance efforts. That's a big order. Holistic approaches can help.
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SMART BUSINESS
A View From All Sides
Portfolio integration pulls together views on the performance of software and systems across the enterprise. Its aim: improving management of software and systems — and the services they support.
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Resources
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