Resource Center
White Papers
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Infrastructure Optimization Drives Efficient Service Delivery
IT organizations face relentless pressure to continuously improve service levels and address ever-changing business priorities, all on a flat or shrinking budget. To balance these conflicting demands and develop the agility to become a true strategic partner in the business, the processes by which you monitor and manage the IT infrastructure must be fully optimized and automated by policy. Read this White Paper and learn how Infrastructure Optimization can help you to reduce operating and capital expenses, align with dynamic business needs and improve service levels. |
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On-Demand Webcasts: Simplifying Virtual and Physical Systems Management
On-Demand Webcast
Data Centers have been evolving and growing throughout the years. Examples of this growth and evolution include mainframe to distributed, single servers to server farms and now, as organizations begin the task of server consolidation, physical to virtual. In order to continue to improve operational efficiency and ensure the high availability of business processes in these new diverse physical and virtualized environments, it is essential IT resources perform at optimal levels. This can only be accomplished through two key dimensions: IT process maturity and automation readiness.
CA's vision will show how you can create an IT infrastructure that is invisible to the business. Automation and self-management can:
- Reduce complexity through advanced discovery and visualization
- Manage risk with advanced alert and policy based event management
- Improve resource optimization and performance through dynamic resource allocation and comprehensive reporting
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Mainframes are Still Mainstream
This white paper describes the trends that are not only keeping the mainframe market alive but are supporting its growth. The growing complexity of IT makes consolidation and simplification of IT asset management essential. At the same time, increases in energy costs and concern about the environment are also impacting markets. Mainframes are uniquely positioned to provide the automation and virtualization today's complex infrastructures require while using less energy. |
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Business Service Management Links IT Services to Business Goals
Business activities and profitability increasingly depend on technology, challenging IT to optimize services based on business priorities. The most effective way to deliver business-optimized service is to adopt a process-driven, holistic approach to IT operations, shifting the focus from technology to important services, and measuring success from the service consumer's perspective. |
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Process Maturity Matters: The Key to Unlocking the Power of IT Controls
A recent study conducted by the IT Process Institute and funded by the Institute of Internal Auditors Research Foundation finds that IT controls improve the performance of a range of key IT operating processes. In addition, there is a small set of foundational controls that impact performance more than others across the organizations in the study. The findings indicate that implementing these controls at a high level of process maturity appears to be the key that unlocks the performance improvement potential of these controls. Data that quantifies the different levels of performance of companies studied suggests significant performance improvement potential related to the implementation of foundational controls.
The findings from this study highlight ten powerful ideas that can be applied to achieve the dual objectives of risk reduction and performance improvement in IT. |
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Success Stories
Arsenal Football Club safeguards competitive advantage by using IT to improve match experience for fans.
Arsenal Football Club only gets 30 opportunities to reach its customers every year. It therefore needs to ensure that all its customer-facing systems run like clockwork on match day—no mean feat considering its stadium boasts 100 entertainment screens and 500 tills.
To ensure its IT infrastructure remains highly available, Arsenal has deployed an integrated management solution that provides constant visibility. Downtime of critical hospitality and entertainment systems has reduced, which means a better match experience for fans and increased competitive advantage for the club. |
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Why ITIL Rules
Significant efficiency improvement. Cost savings across service support and delivery systems. Greatly improved customer satisfaction. These are the promises of the Information Technology Infrastructure Library, better known as ITIL®. |
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San Francisco Health Plan achieves more with less by automating IT management
How do you reduce the administrative burden of processing thousands of customer transactions? For San Francisco Health Plan, the answer came with CA's integrated approach to Enterprise IT Management. This strategy has enabled the organization to adopt automated processes that reduce both IT costs and complexity.
As a result, software distribution, virus detection, service desk queries and system fault resolution can all be carried out more efficiently—and with a lower IT headcount. This means San Francisco Health Plan can commit more resources to provisioning healthcare to its members. |
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