Still, organizations need to build IT infrastructures that can support global business, Boyd adds. That's certainly the case at Novartis Consumer Health (NCH), a division of the Swiss pharmaceuticals company. At NCH, an increased need for global IT operations is being driven by the company's business needs. The company develops, manufactures and sells products worldwide; it maintains operations on every continent; and it runs standalone businesses in more than 60 countries. This expansion requires NCH to comply with a growing number of regulations and operating model requirements, explains Greg Meyers, VP and Global CIO at NCH. That, he adds, "drives the need for different IT processes." Also, NCH is expanding its use of offshore outsourcing. "This gives us a truly global IT organization that can help us work better with the time-zone challenges typical in offshore relationships," Meyers adds.