Globalization and IT: Exclusive CIO Survey
continued....
At Nortel Networks Corp., a Toronto based
communications equipment provider,
the IT department is working through a
steady increase in globalization, particularly in Asia. So says Mary Clement, the VP
responsible for the company's Office of the
CIO function. Nortel operates from 220
locations in some 55 countries. "We experience
globalization not only as an expansion
into new countries, but also as a growing
mobile workforce that needs to work any
time from anywhere," Clement says.
Globalization is boosting IT spending,
the survey finds. Fully half the respondents
say their organizations will spend
more this year on information security
than they did last year due to globalization.
Similarly, more than 40 percent expect
they'll spend more this year on IT infrastructure
technology. Other areas of IT
that will see spending increases during
2008 include network infrastructure,
compliance, 24x7 operational capabilities,
collaboration tools, IT end points, outsourcing,
and risk management, the survey finds.
Nortel, for example, has increased its IT
spending to both support business growth
in low-cost countries and equip its mobile
workforce with portable devices and applications.
The company also is focusing on
securing information to comply with government
export controls and local privacy
laws, Clement explains. "In these areas
we're spending more time, more planning
and more tracking, and we're dedicating
more infrastructure," she says.
Increased spending on IT security as a
result of globalization is the order of the
day at NightHawk Radiology Services.
The Coeur d'Alene, Idaho, company provides
around-the-clock radiology services
from facilities in Australia, Switzerland and
the U.S. to physicians located anywhere
around the world. One big reason why
NightHawk has increased its data-security
spending is that the U.S. government has
instituted new requirements which limit
access to patient healthcare information
based on citizenship and location, explains
CIO Michael Karaman. "This led us to
implement a number of security provisions
that support these requirements and
also provide sufficiently granular access
controls," he adds.
Some factors of globalization are causing
CIOs to boost IT spending even during
these slow economic times. About one-third
of respondents who say they're spending
more attribute it to increased financial
pressures resulting from globalization.
Other major factors for increased spending
include adapting to new, cross-cultural
business processes; the need to maintain
transborder governance and security; outsourcing;
localization; and disaggregation of
the supply chain, according to the survey.