High Flyers
Why so many Indian CIOs have
nontechnical backgrounds -- and
how it helps their companies.
By
Val Souza
Meet Jai Menon, Group CIO of
Bharti Enterprises Ltd., a $7.5 billion
conglomerate based in New
Delhi. Menon is responsible for formulating
and leading IT strategy for more than a dozen
businesses, ranging from telecom and retail
to agriculture and real estate. With a shrewd
understanding of business needs, he and his
team have built a business-outcome oriented
model for the telecom business whereby
the entire IT expenditure is no longer a
matter of capital expenditure or operational
expenditure, but is completely and
directly linked to revenues.
Menon is also Director for Technology
and Customer Service at Indian telecom
giant Bharti Airtel, a unit of Bharti Enterprises.
In this role, he is responsible for how
the company deals with its 100 million (and
growing) customers. As if that were not
enough, Menon has also launched a business
unit for his organization. He set it up to
handle strategic alliances with the likes of
Google, Apple and VeriSign.
Is Menon a one-of-a-kind overachiever?
Hardly. In fact, he is typical of today's Indian
CIO. There, CIOs across the board — in
sectors as diverse as finance and retail, manufacturing
and advertising, telecom and real
estate — have proved to be versatile souls.
These CIOs go far beyond IT by having a
keen understanding of core business func -
tions and organizational strategy. For further
examples of India's versatile CIOs, consider
these four executives:
Laxman Badiga, Corporate VP and
CIO, Wipro Technologies:
Badiga oversees
myriad operational issues at this
Indian software services provider, including
global facilities and administration,
material procurement and movement, and
global visas. In fact, he is responsible for all
operations except those that are directly
related to finance and HR. Badiga is also
Wipro's CIO. In this role, he has established
a seamless IT infrastructure for the
company's massive global workforce and
initiated innovative concepts that have
blurred the traditional lines between
supply-chain management, HR and the
operations of Wipro's IT business.