To Innovate, First Define Your Purpose
What's your motivation? The answer, says consultant and author Nick Craig, can help
CIOs align their work with the business' most pressing needs.
By
Nick Craig
That is a key factor driving market
capitalization, market share
and other business indicators? The
answer: practical innovation.
Are you viewed within your organization
as a practical innovator? In today's marketplace,
innovation isn't just a nice thing to
have; it's essential.
For example, by the time Steve Jobs
returned to Apple Inc. in 1997, it seemed
the company had lost much of its magic.
Apple's market share had slipped to just 3
percent, and its managers saw themselves
as makers of high-end personal computers.
Unfortunately, that purpose no longer
mattered to Apple's customers, who simply
wanted more for less. (Sound familiar?)
So Steve Jobs snapped the company
back to its original purpose. Namely, to be
a passionate design company that believed
technology can change the world.
With this redefined purpose, Jobs and
the Apple management team quickly cut
dead-end computers from the product line,
and introduced innovative new products
like the iMac, which helped the company
return to profitability in 1998. They also
formulated a technology strategy to fit the
new purpose, creating iTunes, the iPod, the
iPhone and the Apple Store. In the process,
Apple also transformed entire industries:
Think of the company's impact on the
music, motion picture, mobile phone and
electronics retailing businesses.
Okay, but what's that got to do with
you? Think everything is fine in your
organization? Then ask yourself: "If my
IT organization were to disappear or be
outsourced tomorrow, what value would
be missed by the organization?" If the
answer doesn't include a long list of key
contributions, then it's time to reclarify your
IT department's purpose.